Hosted Communication Centre Solution
Your choice for engage with your customers to deliver a better experience! CloudBlu is an all-in-one hosted communication centre solution, developed by top engineers from Cameo Global and is powered by our Cisco collaboration infrastructure, that is built and managed to deliver world class Communication as a Service.
Communication as a Service
Our Cisco powered collaboration infrastructure, built and managed to deliver world class Communication as a Service. With our powerful CloudBlu™ platform we offer a wide range of hosted collaboration services to businesses. Many enterprises have realized the value of the cloud which instantly provides best-in-class collaboration services while allowing them to focus on their core business. Cameo Global helps you leverage the cloud through a monthly consumption model and innovative financial services. You no longer have the large capital outlays, annual maintenance bills, or the struggle of maintaining a team of experts to run these systems.
CloudBlu™ delivers hosted voice, contact center & video services.
Connect your employees and customers for the maximum return on your collaboration investment.
Gain powerful desktop tools to put your valuable data to work.
Consistent service delivery via globally redundant data centers.
A Cisco Powered cloud collaboration solution to optimize user experience.
CloudBlu™ includes (but is not limited to):
Enhance your enterprise class voice with our IP Telephony. Utilize Voice over Internet Protocol (VoIP) to enhance functionality and sound clarity for your end-users and customers.
Our enterprise voice-messaging platform allows you to access your messages from any device, at any time. Leverage your IP phone, soft client, PC, or mobile device to quickly and easily retrieve voice mail.
Enable next generation video communications by tightly integrating your end-to-end TelePresence platform. We can enhance anything from small desktop video monitors to large room systems.
Leverage CloudBlu’s™ powerful Cisco UCCE contact center platform to enhance your customer experience with a full suite of contact center applications including ACD, IVR, analytics, recording, screen capture, WFM, web-based agent desktops, email, web chat, outbound dialing, ASR/TTS, and more.
Other Unified Communication Applications
Leverage our easy-to-use management portal, instant messaging/Jabber, Auto Attendant, social media, Speechview, and more to enable business productivity.
- Grants instant, transparent access to new technologies
- Enables faster time-to-benefit
- Converts CAPEX to OPEX
- Accelerates business strategy and improves reliability
- Available anywhere in the world you do business
- Built on a stable, hardened infrastructure
- Reduces data center and real estate costs
- Scales from 25 seats to 1000s of seats
Have You Considered…?
- Maximizing your budget
- Scaling resources
- Expanding your workforce
- Increasing brand value
- Enabling business initiatives
- Leveraging advanced technology
- Improving productivity
- A monthly subscription model
- Access to experts
Then start with contacting us and begin with benefitting from cloud business solutions.
Customer behavior revolves around the journey a customer takes to make a product decision. It includes processes a customer chooses, consumes, and disposes of products and services. The CloudBlu™ platform is built to improve the customer journey by leveraging multiple channels of communication, robust speech analytics, and reporting tools enabling a clear view of your customer.
Customer experience requirements are changing moment to moment with the additions of channels such as social media, video, email, webchat, SMS, and IVR self service. This requires new applications to track analytics while constantly keeping an eye out for new devices and technologies that are reshaping the landscape.
A shift to the customer experience model can allow your business to acquire more information from customers that could be used to improve operations and achieve greater business results.
Does your customer engagement plan adapt to the changing landscape of communication channels?
Building on a stable, hardened infrastructure then adding multiple layers of redundancy to ensure your mandatory uptime.
Geo Global Redundancy
All CloudBlu™ installations come with active-active failover ensuring uptime in the event of a network outage.
- MPLS carrier redundancy
- PSTN carrier redundancy for 800 numbers
- Firewalls – Multi-layer firewall protection
- Routers – Configured for automatic active-active failover
- Switches – Multiple switches deployed to eliminate single points of failure
Controlled operating system and software updates
- VLAN network segregation
- Secure site-to-site virtual private network
Certifications for datacenters
- SSAE 16/ISAE 3402 Certification
- SOC 2 compliant
- PCI-DSS3.1/HIPAA certified
- TRUSTe Safe Harbor Seal
- Compliance with the US/EU Safe Harbor structure
Our competitive pricing packages allow customers to create a monthly services offering which aligns and grows with your business. Mix and match to create your own solution!
Contact Center Pricing
We bring transparency to our contact center packages with subscription-based pricing. Add features and services to customize the right solution for you!
Why choose us?
We are renowned experts on customer care and contact centers business processes. Cameo Global is a world renowned expert on customer care and contact centers business processes. Our team of consultants will work with you to solve your most important customer care business goals. Our broad range of contact center services and applications include: email, web chat, analytics, call recording, and workforce management. Each of these key services can be purchased as part of your cloud offering, allowing you the flexibility to leverage services on-demand or seasonally depending on your business.
For more information concerning our Cloud Solutions, contact us through +32 (0)2 720 76 96 or mail email@example.com.